- High-quality supported housing, shaped around people’s needs
Last updated: 25 September 2026
Genesis Housing respects your privacy. This policy explains how we collect, use and protect personal information when you visit genhousing.org.uk, contact us, make a referral, enquire about our housing, or report a repair.
Genesis Housing is a Community Interest Company providing supported accommodation. For the personal information covered by this policy, Genesis Housing is the data controller.
Address: 60 Clarendon Avenue, Leamington Spa, Warwickshire CV32 4SA
Email: info@genhousing.org.uk
Telephone: 07478 811178
Depending on how you deal with us, we may collect:
Your name, contact details and the contents of messages or forms you send us.
Details needed to respond to a housing enquiry or referral, including accommodation needs and information supplied by a referrer.
Information about a property or repair, including the address, the nature of the problem and arrangements for access.
Details supplied by property owners, care providers, local authorities or other organisations enquiring about working with us.
Technical information associated with your use of our website, such as your IP address and information recorded in website security logs.
A housing referral may include sensitive information, such as details about someone’s health, disability or support needs. Please only provide information that is relevant to the enquiry or referral.
We may receive information directly from you or from someone acting on your behalf. We may also receive referral information from care providers, local authorities, family members or other organisations involved in arranging accommodation or support.
We use personal information to:
Respond to enquiries and communicate with you.
Consider referrals and assess whether our accommodation may be suitable.
Arrange and manage accommodation and related housing services.
Record, arrange and follow up repairs and maintenance.
Work with property owners, care providers and other partners.
Meet legal and regulatory obligations, maintain appropriate records, protect people’s safety, and keep our website and systems secure.
Our lawful basis depends on the purpose. It may be steps taken before entering into a contract or performance of a contract, compliance with a legal obligation, or our legitimate interests in responding to enquiries, operating and maintaining accommodation, managing relationships and securing our systems. We consider the rights and interests of the people affected before relying on legitimate interests. In an emergency, we may use information where necessary to protect someone’s vital interests.
Information about health or disability has additional legal protection. Where we need to use it, we will do so only where we have both a lawful basis and an applicable condition for processing this type of information, with appropriate safeguards. The condition must be determined for the particular activity and may include explicit consent where that consent is appropriate and valid.
We share information only where it is necessary and appropriate. Recipients may include our staff, contractors carrying out repairs, property partners, care or support providers, local authorities, and professional advisers. We may also share information with public bodies where required by law or where necessary to protect someone’s safety.
Companies that provide website hosting, email, IT or form services may process information on our behalf under appropriate arrangements. We do not sell personal information.
We keep information only for as long as needed for the purpose for which it was collected. The period depends on the type of record, whether a housing or partner relationship continues, applicable legal or regulatory requirements, and whether information is needed to deal with a complaint, dispute or claim. We review information and securely delete or anonymise it when it is no longer needed.
Our website may use cookies or similar technologies needed for it to work and remain secure. If we use optional analytics, advertising or other non-essential cookies, we will provide information about them and seek consent where required before setting them. You can also manage cookies through your browser settings.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. Access is limited to people who need the information for their work.
Some providers we use may store or access information outside the UK. If this happens, we will use an appropriate legal mechanism and safeguards for the transfer. You can contact us for further information about any safeguards that apply to your information.
Depending on the circumstances, you may have the right to access your personal information, have inaccurate information corrected, request its deletion or restricted use, receive certain information in a portable format, or object to how it is used. Some rights are subject to exceptions.
You can object to our use of your information where we rely on legitimate interests. If we rely on your consent for a particular use, you can withdraw that consent at any time without affecting use that was lawful before withdrawal.
To exercise a right, email info@genhousing.org.uk. We may need to confirm your identity before responding.
If you have a question or complaint about how we use your personal information, contact us at info@genhousing.org.uk, call 07478 811178, or write to 60 Clarendon Avenue, Leamington Spa, Warwickshire CV32 4SA. We will acknowledge and consider data protection complaints and explain the outcome.
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
We may update this policy when our services or use of personal information changes. The latest version will be published on this page with a revised “last updated” date.
