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Occasionally, repairs and general maintenance may be needed in your home. To request a repair, please fill out the form provided, and a member of our maintenance team will get in touch with you to schedule the necessary repairs. We are committed to addressing your maintenance needs promptly to ensure your home remains in good condition.
Your tenancy is governed by a “Statutory Periodic Assured Shorthold Tenancy Agreement.” On page 1 of your agreement, you’ll find both the start and end dates. However, the end date simply marks the conclusion of the fixed term—usually a six-month period—and does not mean you need to vacate the property. After this period, your tenancy automatically continues on a monthly basis until either you or the landlord gives notice to end it.
Please note that if you intend to leave the property, you are required to give us 28 days’ notice before your last day.
It is also crucial to report any changes that may affect your Housing Benefit as soon as you or your support staff are aware. You can notify us if you are planning to leave the property, if you are moving to another room, or if your Employment and Support Allowance (ESA) has stopped, as this will automatically affect your Housing Benefit. By informing us promptly, we can help address and resolve any issues regarding your tenancy and benefits.
We understand that every individual’s needs are unique, which is why we offer bespoke services tailored to your specific requirements.
At Genesis Housing, we are committed to delivering a values-based, quality-driven service.
Our housing offer focuses on providing high-quality accommodations that promote independence and align with health and social care commissioning goals. We aim to maintain our properties to a high standard, ensuring we remain a responsive and trusted landlord.
As a well-managed organization, we strive to be the housing provider of choice for our partners, supporting individuals and communities with reliable, top-tier housing solutions.
At Genesis Housing, we recognize that to deliver a values-based service, we must maintain a viable, sustainable, and ethically governed charitable organization. This means adhering to value-for-money principles while attracting skilled, innovative staff who are driven by our core values, all while managing our growth responsibly.
Our focus on growth is aimed at meeting unmet needs, supporting the health and social care sector, and reinforcing value for money. However, growth is not our ultimate goal; it will always be balanced with our commitment to providing high-quality housing and services.
Genesis Housing